Recursos laborais, engagement e desempenho dos trabalhadores: um estudo numa empresa da área da grande distribuição

The change in company management’s paradigm to a greater concern for its human capital has allowed the raising of new ways for facing organisational success. Based on that assumption, the present study intends to analyse the relations between work engagement and job resources and their implications in workers’ performance. For that, we reckoned on the participation of 101 workers from a multinational retail company in the field of household equipment that had taken the surveys and annexed to them the results from their formal performance appraisals. The obtained results represent a reinforcement to the importance of job resources in the emergence of engagement at the workplace and make us ponder on the appropriateness of formal performance appraisal systems. The implications of this study are then discussed in light of its relevance to human resources management.